In the season 4 finale of the Empowering Industry Podcast, Charli sits down with Michael Piantedosi to explore the crucial role of team and company culture in fostering an exceptional workplace. Michael serves as the North America Service Leader for Druck and Panametrics, a Baker Hughes business, with a focus on enhancing customer satisfaction, reducing turnaround times, and implementing best practices for end-to-end fulfillment.
Michael Piantedosi is the North America Service Leader for Druck and Panametrics, a Baker Hughes business. In this role Mike focuses on customer satisfaction, reducing in-house turnaround times, implementing best practices for wing-to-wing fulfilment, while simultaneously improving transparency for all customers. In addition to driving operational rigor, Mike partners with all Service Centers worldwide to lean out a very complex process and make it a world class experience for customers. Prior to joining Baker Hughes Mike was in retail management for 14 years where he worked for iconic brands such as Target, Gap Inc., and Ahold USA. He enjoys leading large teams while having fun and driving a strong talent culture. Michael holds a bachelor’s degree in Business Management from Suffolk University as well as an MBA from Endicott College. Michael currently resides in Georgetown, Massachusetts with his wife Deana and two son Antonio (6) and Nicholas (2). Michael enjoys spending time with his family and friends, playing the piano and working on classic cars in his spare time.