KSB, the world’s most experienced supplier of pumps and pump parts, provides everything from installation to regular servicing for customers throughout the United States and Canada.

Manfred Ziege, KSB’s Vice President of Aftermarket Services, explains why KSB, Inc. is “the aftermarket solution provider” for the energy, industrial, water, and wastewater industries.

Effectiveness and efficiency for the long haul
KSB, Inc. aims to be a long-term, consultative partner to its customers. “KSB, Inc. focuses on complete lifecycle management, often maintaining a working relationship with a customer from the time a plant is built to the time it goes out of operation — up to 60 or 70 years,” says Manfred Ziege.

The company works with customers on an ongoing basis to continually evaluate their pumping systems and recommend proactive, preventive maintenance that can extend the value of equipment and prevent costly downtime. Along with the pump, the hydraulics and engineering of the entire system affect the wear life of the pump and the success of the system as a whole. Because of this, KSB’s North American service takes the full pumping system into consideration; its aftermarket service encompasses everything from repair to spare parts, warranty service, help with startup, and regular pump maintenance.

“Our focus is to support a customer completely after a pump purchase. We want to not only provide a repair, part, or pump, but also to find a solution that makes our customers happy, saves them money, and prevents future failures over the complete lifecycle,” says Manfred Ziege.

Better service
In addition to KSB, Inc.’s focus on effectiveness and efficiency, the company also understands the effects that reliable equipment can have on a company’s bottom line. Non-KSB parts can increase wear on pumps, diminishing hydraulics and pump functioning. Thanks to integration with various KSB divisions, the company supports customization and retrofitting for a variety of specialized equipment — even non-KSB pumps and parts.

In addition to servicing its own equipment, KSB, Inc. now offers customers additional parts and service on pumps no longer supported by the pumps’ original manufacturer. Many customers have pumping equipment 20 to 40 years old and older and would prefer to keep the equipment running rather than replace it. KSB, Inc., in cooperation with Standard Alloys, Inc. (another KSB subsidiary), can provide parts replacement, material upgrades, and performance improvement. Delivery of obsolete parts is reduced from months to weeks as castings are made in Standard Alloys’ own foundry and machined parts are produced at a number of strategically located repair facilities.

KSB brings a long history of experience and extensive engineering knowledge to ensure reliable, productive pumping operations for its customers. KSB, Inc.’s warranty periods (on both new and replacement parts) are typically much longer than other aftermarket suppliers.

At KSB’s U.S. headquarters in Henrico, Va., the company can service and repair pumps and rotating equipment and manufacture parts. KSB, Inc. is part of a growing KSB service network with service facilities currently in Georgia, Florida, Virginia, Texas, California, and 50-plus authorized submersible service centers across the United States.

“KSB, Inc. is always looking at how to improve our service capabilities,” says Manfred Ziege. “There’s a reason that KSB has been around for 140 years!”

For more information about KSB’s extensive aftermarket services, contact Manfred Ziege, Vice President of Aftermarket Services for KSB, Inc.

About KSB in the USA
KSB, Inc. began operations in the U.S. and Canadian markets in 1974 and has specialized in highly engineered pump products for industrial and utility power plant services, environmental applications, and water and wastewater processing. KSB’s 140 years of experience in centrifugal pump development and design ensure that KSB pumps incorporate quality features that provide efficient performance and the highest level of safety. KSB, Inc. is ISO 9001:2008, ISO 14001, and OHSAS 18001 certified. See www.ksbusa.com for more information.